01/02/2019 BT ARE GETTING WORSE fault on customer’s internal cabling causing Line/Internet fault

01/02/2019 BT ARE GETTING WORSE fault on customer’s internal cabling causing Line/Internet fault

01/02/2019 BT are getting worse. I have been doing this job for over 25 years and since ADSL/Fiber to the cab has been available 1 common thing that goes wrong is the SNR goes up due to a fault on the line or internal cabling faulty or people switching there router off. So in the picture above you can see the noise margin is up at 31.4 about as high as it can get. This is normally set at around 6 as this number goes up your speed goes down and this is controlled by BT on there network somewhere. So the BT computer turns the noise margin up to fix the line and make it stable but it never turns this back down when a problem gets sorted. So i called BT for the customer and asked can you re set the line please there reply was sorry we dont do that anymore you will need a engineer to visit you why do I need an engineer visit to do something he will have to book in to be done? What a waste of time mine and there engineers as i also expect half of the time they will say there is nothing wrong with it and go for charges. Now charges this was a first a new rate £245+vat wow where did that come from i thought the £150 was bad. BT is definitely slipping for tech support sky can see everything on the line/internet as you are speaking to them on the phone but BT cant? WHY NOT Sky even goes over there network and can see more ???. I think BT is getting worse as the staff are not technically trained and do not really have a clue on faults or settings apart from being able to read what is on the screen in front of them. As you can see in the picture the line is capable of 19.4 but only working at 3.0 a reset would fix this.

2019-03-02T22:41:01+00:00